Accessibility

At Pacific Fair we aim to ensure everyone's experience is as enjoyable as possible. We are committed to providing suitable access for all our guests, whatever their individual needs. We aim to accurately describe our facilities and services to suit your needs and give you the confidence when planning a visit to our centre. At Pacific Fair, we offer:

Pacific Fair has installed 'Changing Places' adult change facilities in the amenities on the Ground Floor of The Arcade. The adult change facility is a locked facility which can be accessed via an MLAK Key. The facilities include:
- Adult-sized change table
- Shower available by change table for washing
- Ceiling hoist (up to 200kg weight limit, own sling required)
- Continence disposal bins
- Large basin, giving additional access for washing
- Alert button to call security in an emergency
Accessible parking facilities and free for all day parking with an accessible permit.
Rooftop parking for vehicles up to 2.7m. Entry via certain points only (refer to detailed document below for locations)
Accessible drop-off and pick up locations off Hooker Boulevard main entry with level access to the ground.
Lifts located throughout the centre for access to both levels
A Concierge team who can meet guests with wheelchairs and electric mobility scooters,. These are available via booking and are free of charge.
Toilet facilities with an adjacent wheelchair accessible facility with a button operated automatic door.

MOBILITY BOOKINGS

Need some help getting around? If you require the use of a complementary wheelchair, motorised scooter or pram, we're here to help! Pacific Fair offers facilities to assist customers with limited mobility, including those with temporary and permanent disabilities, the aged and parents with children.

To hire a mobility scooter, wheelchair or pram, please visit Concierge. If you require more information, please phone concierge on 07 5581 5100.

hidden disabilities sunflower scheme

Pacific Fair is proud to support the Hidden Disabilities Sunflower Scheme, providing an inclusive and supportive environment to customers with non-visible disabilities.

The Hidden Disabilities Sunflower Scheme, founded in 2016, aims to support individuals with non-visible disabilities by providing a discreet way for them to indicate they might need additional help or understanding. Participants wear a sunflower lanyard, signaling to our centre team that they may require extra assistance or patience. By raising visibility for hidden disabilities, the scheme encourages a more empathetic and supportive environment for everyone.

Click here to learn more.